Ticket Processing
Support Category: Account Related >> Account Info Update Request Specialist Notes: Use this SR when a user requests a name update but didn'...
Sun, 12 Oct, 2025 at 5:36 AM
Support Category: Account Related >> Account Info Update Request Specialist Notes: Use this SR when an Arabic user requests for a name update ...
Sun, 12 Oct, 2025 at 5:37 AM
Support Category: Account Related >> Account Info Update Request Specialist Notes: Users may email to inquire about the name on their account ...
Tue, 16 Sep, 2025 at 5:14 AM
Support Category: Course Related >> Course Completion Issue Specialist Notes: Kindly refer to the information in the SR Course Completion Mar...
Tue, 16 Sep, 2025 at 5:02 AM
Support Category: Certificate Related >> Certificate Inquiry | Wrong Name Specialist Notes: This SR is to be used to update users AFTER we...
Sun, 12 Oct, 2025 at 5:38 AM
Support Category: Certificate Related >> Certificate Inquiry | Wrong Name Specialist Notes: This SR is to be used to update users AFTER we...
Tue, 16 Sep, 2025 at 5:01 AM
Support Category: Course Related >> Course Reset Request Specialist Notes: Use this escalation template in the event a user is unable to reque...
Sun, 12 Oct, 2025 at 5:40 AM
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