Knowledge base
CSOD Foundation
Client Information
4
Client Information
System Requirements
Mobile Devices
Proxy
Login Related
1
Password Change Email
Account Related
13
Account Information Incorrect
Location Missing From Account Registration Form
Change Email Address
Pending Approval
Switching Portals
View all 13
Basic Support
4
Admin Assistance
Can I Share My Badges?
How May I Provide Feedback?
Cornerstone App
Training Related
7
Courses
Playlists
Certificates
Train Your People: Featured Page
Run a Transcript Report
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Specific Training
3
Professionals in Humanitarian Assistance and Protection (PHAP) Certification
Mental Health and Psychosocial Wellbeing of Children, Adolescents and Youth: Part 2
Security Risk Management Professional (SRMP) Certification
Non-LMS Inquiry/Donations
4
Does DisasterReady Provide Financial or Material Donations?
Requesting Recommendation Letter
CSOD Foundation Legitimacy and Credibility
Employment Inquiry
Ticket Processing
11
Chat User Logged Out While Unassigned
FoundationReady Common Tickets
Account Related
Account Name Incorrect | No Name Provided
Account Name Incorrect | No Name Provided (Arabic Users)
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Master System Check - All Clients
Browser Related Inquiries
5
What is a Browser?
Why Should I Disable My Pop-Up Blocker?
What Does Clearing My Cache Do?
How to Copy and Paste | Windows
How to Return to Course Window
Chrome Windows & Mac | Latest
10
Allow Pop-ups, Sound and Images
Pop-up Blocker
Allow Images
Allow Sound
Clear Cache | Windows
View all 10
Microsoft Edge | Latest
7
Allow JavaScript, Popups, and Images
Allow Images
Clear Cache
Adjust Zoom
Enable Cookies
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Firefox Windows and Mac | Latest
6
Pop-up Blockers
Clear Cache
Enable Cookies
Zoom Settings
Private Browsing Mode
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Mac Safari | Latest
6
Pop-up Blockers
Clear Cache
Screen Resolution
Zoom Settings
Enable Cookies
View all 6
iPad Help
5
Safari | Disable Pop-Up Blockers
Safari | Allow Cookies
Safari | Clear Cache
Chrome | How to install on an iPad
Chrome | Disable Pop-up Blockers
Android Help
1
Chrome | Disable Pop-Up Blockers
Java
7
Java Install
Java Security Exceptions
Java Security Levels
JavaScript Security
Clear Java Cache
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Links
2
System Check Link
Current Version of JAVA Link
Ticket Processing - All Clients
Ticket Processing
20
General Admin Escalation
Login Request Response
Negative Rating (If user was upset but instructor assisted user properly)
No Account | Escalation to Admin
No Issue Stated | Not Enough Information
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Ticket SR Templates
17
Initial Email – V1 (Resolved)
Initial Email – V2 (Issue, expecting Response)
Initial Email – V3 (Inquiry/Request, expecting Response)
Initial Email – V4 (Update after Escalation)
Initial Email – V5 (Relaying Updates to User from Admin)
View all 17
Screenshot Requests
6
Requesting Screenshot for Completion Issue/Request
Screenshot Request for Course Completion Issue/Request – Module within Course
Screenshot Request for Course Completion Issue/Request – Multiple Modules
Screenshot Request for Course Completion Issue/Request – Multiple Courses
Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue
View all 6
Chat Escalation Template
1
Ticket Summary Template
Basic Support - All Clients
Basic Support
8
LinkedIn Learning Support
Password Reset on Behalf of Someone Else
Multi Language Support
Phone Support Request
User Requesting eSkillz Company Information
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Phone Support - All Clients
Phone Support - All Clients
3
Introduction
Best Practices
Script Examples
